Support

This page provides quick answers to common questions. To get personalized support, please use our Customer Support Helpdesk. You will need an active account, which is created at the time of purchase, to access the helpdesk.

Installation Video

F.A.Q.

How to Download First Page Mobile Pro

  1. Go here
  2. Login with your account info you received in the email when you purchased the plugin
  3. Click the ‘Files & Registration Key’ link
  4. Click ‘View Details’ on the product you purchased
  5. Click the Download Plugin Tab
  6. Click the First Page Mobile Pro link to download the .zip file to your computer

How to install First Page Mobile Pro

  1. Download the file as indicated in email you received from your purchase. If you did not receive an email, please check your spam folder.
  2. Login to your site
  3. If the Lite version of First Page Mobile is installed, go to Plugins >> Click the Deactivate link under the Lite plugin
  4. Go to Plugins >> Add New
  5. Click the upload link near the top of the page
  6. Click Browse to located the attached file you downloaded, click the Open button or double click the .zip file
  7. Click the Upload button
  8. Click the Activate link
  9. Next, choose First Page Mobile from the left admin menu to start building your page

How to install First Page Mobile Lite

  1. Download the free Lite plugin
  2. Login to your site
  3. Go to Plugins >> Add New
  4. Click the upload link near the top of the page
  5. Click Browse to located the attached file you downloaded, click the Open button or double click the .zip file
  6. Click the Upload button
  7. Click the Activate link
  8. Next, choose First Page Mobile from the left admin menu to start building your page

How to find your registration license key

  1. Go here
  2. Login with your account info you received in the email when you purchased the plugin
  3. Click the ‘Files & Registration Key’ link
  4. Click ‘View Details’ on the product you purchased
  5. Click the License Key(s) tab
  6. Your license keys will be listed for each of your purchases
To activate your theme, copy and paste the registration key into the Registration box you encounter after clicking the First Page Mobile admin menu link.

When I click the 'View Our Full Site' link the First Page Mobile page just refreshes

We have found this to occur when there is a 404 redirect plugin installed. Check your list of active plugins and set it to ignore the “/?no-mobile=1” URL if possible or else deactivate the redirect plugin.

How do I use custom CSS with the plugin?

If you are an advanced user and want to implement your own CSS style, just do the following:

  1. Download this file
  2. Drop this file into the CSS folder located within the First Page Plugin directory (wp-content/plugins/first-page-mobile-pro/css)
  3. Edit the file as needed. We included the following entry to get you started:
    body { background-color: #fff; } – which sets your background color to white. Of course you can use an image if you like. Change as needed.

How can I set the custom height and width of iframe, object or embed elements?

We have coded the plugin to override the height and width settings within an iframe, as a convenience to users. However, there may be times when you need to specify a height or width of an element. You simple add this snippet of CSS into your elements opening tag:

style=”height: xxxpx; width: xxxpx;”

So if you were adding a Google Map or YouTube video into a toggled content box, you could simply add this code: <iframe style=”height: 300px; width: 260px;”….

 


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